SCANOSS Internal
Hi, I'm Donkie
I look after every SCANOSS support ticket — email, portal and GitHub — in one queue, with the answers and the reports to go with them.
Sign in with MicrosoftRestricted to @scanoss.com accounts in the SCANOSS tenant.
- One unified queue — every intake channel in a single list.
- AI-assisted triage — drafts grounded in all of SCANOSS's docs, with citations.
- Shark & Red Panda built in — the daily report and monthly analytics, native.
- Honest metrics — resolution time counts only the hours a ticket sat with us.